Refund & Cancellation Policy

1. Digital License Nature (Non-Refundable)

Aura Pix Pro is delivered digitally via instant software installer download and automated activation key generation. Because digital software licenses and cryptographic keys cannot be revoked or returned once delivered and viewed, all purchases are strictly non-refundable once the license key has been generated and delivered.

2. Pre-Purchase Verification

To ensure customer satisfaction before making a purchase, we provide comprehensive resources:

• Detailed video tutorials and workflow demonstrations on our Video Guides page.
• Interactive live demo for client photo selection at Client Selection.
• Clear system requirements and Photoshop compatibility specifications.
• Direct WhatsApp / Phone pre-sales assistance to clarify any questions.

3. Hardware Failure & Re-Activation Support

If your computer hardware fails, or you upgrade your machine (motherboard/CPU), your license does not become void. We provide technical re-activation support to migrate your license to your new/repaired PC subject to developer verification and standard re-activation policies.

4. Technical Support & Assistance

If you experience any difficulties during installation, activation, or using any feature inside Adobe Photoshop, our dedicated support team is available to assist you via WhatsApp, AnyDesk / TeamViewer remote support, phone, or email.